Your customers, our concern
Outsource customer service
At Fulfilment.nl, we go beyond logistics alone. In addition to storage and shipping, you can also outsource your customer service to us. We answer questions, solve problems, and keep your customers satisfied—all in the tone and style of your brand. This allows you to offer professional service without having to free up extra people or time yourself.
Customer service in your name
Our customer service representatives handle messages as if they were part of your company. We respond via email or telephone in your corporate style and with your tone of voice. We can also answer questions from BOL or Amazon. This way, the brand experience for your customers remains completely intact, while you can be sure that every question is answered quickly and politely.
Fully integrated with your fulfillment
The team that sees, arranges, and solves everything
Because we also take care of your fulfillment, we have direct insight into orders, stock, and shipments. This means we can immediately help customers with their questions about deliveries, returns, or products—without you having to intervene. Efficient, personal, and completely under control.
What can you expect from us?
- Customer service in your name, via email and/or telephone
- Professional staff with knowledge of your products
- Customer-focused handling of questions, complaints, and returns
- Save time and focus on important matters
- Flexible deployment: from seasonal support to full-service outsourcing
